jiligame5 Privacy Policy

1. Introduction

jiligame5 ("jiligame5," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jiligame5 online gaming platform at jiligame5.org (the "Platform"). This Privacy Policy describes how jiligame5 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the jiligame5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2. Data We Collect

jiligame5 collects the following categories of personal data from players:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., GCash account screenshot, bank account details)
• Selfie or facial image for identity verification purposes

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya account, BPI/BDO/Metrobank account reference — we do not store full card numbers)
• Account balance history
• Bonus and promotion redemption records

2.4 Gaming Activity Data

• Game session logs (games played, bets placed, outcomes, timestamps)
• Sports betting selections and results
• Bingo card purchases and session history
• Slot game play history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session duration and login timestamps
• Cookies and similar tracking technology data (see Section 7)

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback and survey responses
• Marketing communication preferences

3. How We Collect Data

jiligame5 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar technologies when you access and use the Platform (see Section 7).
• From third parties — from KYC verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and analytics providers, where permitted by law.

4. How We Use Your Data

jiligame5 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiligame5 player account, including authentication and account security.
• Identity Verification: To verify your identity and age (21+) in compliance with our KYC obligations and applicable Philippine regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and other supported payment methods.
• Game Provision: To deliver the games, features, and services available on the jiligame5 Platform, including live casino, slots, bingo, and sports betting.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools, and comply with self-exclusion requests.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, and lawful requests from government authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the jiligame5 Platform's performance, features, and user experience.

5. Legal Basis for Processing

jiligame5 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your jiligame5 account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, KYC requirements, and responsible gaming obligations.
• Legitimate Interests: Processing is necessary for jiligame5's legitimate interests in fraud prevention, platform security, and business operations, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

6. Data Sharing

jiligame5 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to confirm your identity and age.
• Game Providers: Software providers (such as JILI and other licensed game studios) whose games are hosted on the jiligame5 Platform, to the extent necessary for game delivery and fairness auditing.
• Fraud Prevention & Security Services: Third-party fraud detection and cybersecurity providers who assist jiligame5 in protecting the Platform and its players.
• Analytics Providers: Service providers who help jiligame5 analyze Platform usage and improve user experience, subject to data processing agreements.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, where disclosure is required by law or lawful order.
• Legal Advisors: Legal counsel and professional advisors, subject to confidentiality obligations, where necessary to protect jiligame5's legal rights.

All third-party service providers engaged by jiligame5 are required to process personal data only in accordance with jiligame5's instructions and applicable data protection law.

7. Cookies & Tracking Technologies

jiligame5 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use the Platform (e.g., pages visited, time spent) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language settings, responsible gaming tool configurations) to personalize your jiligame5 experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of jiligame5 marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the jiligame5 Platform.

8. Data Retention

jiligame5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years from the date of the session.
• Customer support communications are retained for a minimum of two (2) years from the date of the interaction.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with jiligame5's data disposal procedures.

9. Data Security

jiligame5 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiligame5 Platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Access controls limiting personal data access to authorized jiligame5 personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments of the Platform.
• Fraud monitoring systems that detect and flag suspicious account activity in real time.

While jiligame5 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiligame5 account credentials. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiligame5:

• Right to Be Informed: The right to know what personal data jiligame5 collects and how it is used — as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jiligame5 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jiligame5's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jiligame5 Data Privacy Officer at [email protected]. jiligame5 will respond to your request within thirty (30) days, subject to identity verification.

11. Children's Privacy

The jiligame5 Platform is strictly intended for players aged 21 years and above. jiligame5 does not knowingly collect personal data from individuals under the age of 21. If jiligame5 becomes aware that personal data has been collected from an underage individual, the associated account will be immediately suspended and the data will be deleted in accordance with applicable law. If you believe an underage individual has registered on the jiligame5 Platform, please contact us immediately at [email protected].

12. Third-Party Links

The jiligame5 Platform may contain links to internal pages and resources. jiligame5 does not link to external third-party websites. However, our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank) operate their own platforms and privacy policies. jiligame5 is not responsible for the privacy practices of any third-party payment provider. We encourage you to review the privacy policy of any payment service you use in connection with your jiligame5 account.

13. Policy Updates

jiligame5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the jiligame5 Platform at least seven (7) days before the changes take effect, where practicable. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the jiligame5 Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jiligame5, please contact our Data Privacy Officer:

• Email: [email protected]
• Platform: Live chat available 24/7 on jiligame5.org
• Response Time: Within 30 business days of receipt

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected.